Completing this diploma has greatly improved my knowledge and confidence in working in residential childcare. I’ve developed a stronger understanding of safeguarding, person-centred practice, and how to support children and their families effectively. The units on emotional resilience, equality, and reflective practice helped me grow both professionally and personally. I feel more prepared to handle challenges, communicate effectively, and promote positive outcomes for young people in my care. Julie did an awesome job throughout the diploma—her support, guidance, and encouragement made a big difference in my learning journey.